Frequently Asked Questions

The Answers to all of life's questions!

Question: Where are you located and are we able to pick up our order?
Answer:We are currently located at 420 Leacock Dr, Barrie and are now open! You can come by and order in store or place your order online for curbside pickup or delivery.

Question: What is the difference between the deep frozen ThawabowlsTM and ready to eat?
Answer: Normally we deliver all of our bowls as a ThawabowlTM, which are deep frozen with granola on the side, so that they can be stored in your freezer. When you ask for a bowl ready to eat we give you the bowl as it would be given in store, a soft ice cream consistency, and it should be eaten upon delivery or pickup.

Question: How long does it take to thaw an UnbelievabowlTM ThawabowlTM and how should I do it?
Answer: Time will very depending on the temperature of your freezer but for proper consistency we recommend letting it sit out of the freezer for 30-45min. for small and regular size bowls and 1-1.5h for large. When it is starting to become the consistency of thick ice cream it is ready to eat. This is only a rough guide though and you should let it thaw to the consistency you enjoy most! We don't recommend leaving any bowl in the fridge overnight as this is too long out of the freezer and the bowl will not be the consistency of an authentic smoothie bowl. As an alternative to counter thawing you can also microwave the bowls to soften them. We recomend no longer than 20 second intervals from fully frozen.

Question: Do you deliver outside of Barrie?
Answer: Right now we deliver to within roughly 10-15km of Barrie and will deliver to Innisfil, Oro-Medonte, Angus, Midhurst, and Springwater. If you are outside of the delivery area we can deliver them to you at a designated location within our delivery area or, if the order is large enough, we would consider delivering directly to you depending on the location. If you aren't sure if you fall within our delivery area feel free to call us at 249-880-5070 or email us at info@unbelievabowl.ca.

Question: Are any of your bowls vegan, lactose free, or gluten free?
Answer: Each bowl description page will have a symbol to indicate whether the bowl is vegan, lactose free, and/or gluten free. If you have any dietary restrictions please let us know in your order. If you are unsure or have any further questions regarding ingredients please contact us directly and we will be happy to answer them for you.

Question: What about peanut free?
Answer: We do our best to state all ingredients and toppings in our bowls. Due to the fact that we use peanut butter as an ingredient in one of our bowls we must state that all our bowls may contain nuts.

Question: Can I change any ingredients or toppings?
Answer: All of our smoothie bases are made in large batches so ingredients cannot be changed. We can however change some topping, but there is a limit of two changes per bowl.